What Countries or Regions Do You Ship to?
Shipping is currently available for the United States. You can verify your shipping address when placing an order, or when adding a new address to your Address Book.
Remote areas: Hawaii (HI), Alaska (AK), Puerto Rico (PR), and other U.S. territories don’t follow general shipping rules — delivery to these addresses may incur an additional shipping fee or may be unavailable. If your address is affected, this will be reflected in the final order confirmation email; if delivery isn’t possible, the order will be unable to be placed.
Do We Ship to P.O. Boxes or APO/FPO Military Addresses?
We’re currently unable to deliver to P.O. Boxes or APO/FPO (Army Post Office / Fleet Post Office) military addresses. To ensure successful delivery, all customers are required to provide a valid physical street address at checkout.
How to Enter Your Address Correctly
- Optional fields: if a field doesn’t apply to your address, leave it blank — don’t use placeholders such as “N/A,” “Not applicable,” “None,” or “Same.”
- Right field, right info: enter city, state, and postal code in their dedicated “City,” “State,” and “Zip/Postal Code” fields — not in “Address Line 2.”
- Characters: avoid accent marks and non-English characters (e.g., Chinese characters, Cyrillic letters) in any address field — our fulfillment system can’t process them, and they cause shipping delays.
How to Estimate My Delivery Date?
Made to order — on purpose. For the planet, every Yivahalo fixture is produced after you order it: no overproduction, no warehouses full of unsold stock, no wasted materials. Occasionally one or two pieces sit ready in stock — but most of what we sell is made fresh for its future home. This choice makes delivery a little longer, and it’s worth every day.
Total delivery time: within 25 days — the sum of two phases:
1) Production — about 10 days. Your order enters our fulfillment workflow immediately:
- verification of your contact information and delivery address;
- production of your fixture, followed by strict multi-point quality and function checks;
- secure, protective, recyclable packaging.
2) Air shipping — about 2 weeks. Every order flies: once your fixture passes inspection, it’s dispatched by air and you’ll receive a tracking number shortly after dispatch (updates may pause while the parcel clears customs).
Bulk orders. Ordering several fixtures at once may require additional production time — we’ll confirm the exact timeline with you by email before starting.
Good to know:
- tracking may pause temporarily while the parcel clears customs — the number won’t update until the final delivery courier officially scans the item;
- the Estimated Delivery Date is subject to regulatory factors around international shipping and current tariff policies; a minor deviation from the estimated timeframe is normal and within an acceptable range;
- we’re not liable for delivery delays or missed deadlines caused by: post-order modifications to contact information or the delivery address; post-order changes to product specifications (color, size, or other characteristics); a missed first delivery attempt, deferred pickup, or an invalid address (the clock stops until you actually receive the parcel); or remote delivery locations with unforeseen logistical complications.
Shipping information may be updated from time to time — contact us anytime for the latest details or further assistance.
How to Track My Orders / Packages?
There are two easy ways to follow your fixture from our workshop to your door:
1. Track from your account. Log in and open the My Account page — every order you’ve placed is listed there, with its current status and all order details in one place.
2. Track from your shipping confirmation email. As soon as a package is dispatched, you’ll receive an email with the carrier’s name and a tracking number — click it, or paste it into the carrier’s website, for live status.
Can’t find what you’re looking for? Message us with your order number and we’ll locate the parcel and update you right away.
What to Do If There is a Delay with My Shipment?
We always work to deliver your order as quickly as possible. With high order volumes and the realities of international transportation, however, an unexpected delay can occasionally happen — and if it does, we put our money where our mouth is.
Delay compensation. If your order arrives later than the Estimated Delivery Date (EDD) — 25 days for made-to-order fixtures — compensation is offered based on the length of the delay:
- 0–7 days late: within the reasonable range for international shipping — no compensation.
- 8–14 days late: a complimentary gift.
- 15–21 days late: a partial refund of 5% of the item price (up to $20), plus a coupon for your next purchase.
- 22–35 days late: a partial refund of 10% of the item price (up to $50), plus a coupon for your next purchase.
- More than 35 days late: contact us directly — up to a 15% discount on the item price (up to $100), plus an extra coupon for your next order.
Please note:
- How it’s calculated: compensation is based on the number of days the actual delivery date exceeds the Estimated Delivery Date (EDD) shown on our shipping page.
- Eligible delays only: the policy covers delays caused by shipping and logistics. Orders delayed by incomplete shipping information or missed customer delivery attempts aren’t eligible.
- Refund calculation: compensation is strictly calculated on the net item price you paid — shipping fees, insurance, and coupon values are excluded.
Either way, message us with your order number: we’ll open an investigation with the carrier and keep you posted until the parcel is in your hands.
Where Do You Ship from?
Yivahalo is based in China — the heart of the world’s lighting industry. Being based where the world’s fixtures are actually made lets us skip the middlemen and deliver factory-direct quality at honest prices.
Every piece is chosen against strict selection criteria and passes rigorous multi-point quality and function checks before it’s carefully packaged with recyclable protection and flown to your door. That’s how a small independent store can offer hand-finished lighting at prices the big boxes can’t match.
My Order was Divided into Several Packages
That’s normal. To let each fixture travel in the right protective packaging, some orders are split into two or more parcels — possibly arriving on different days. Each parcel has its own tracking number, and all of them appear in your shipping confirmation email(s). Splitting an order never costs extra.
My Tracking Hasn’t Updated
Don’t worry — this is common. Tracking sometimes shows no movement for several days while a parcel is in linehaul between carrier hubs. If there’s no update for more than 7 business days, contact us and we’ll chase the carrier directly.
Which Shipping Carriers Do You Use?
We work with a range of major national and regional carriers, selected per destination and per the size of each fixture. The exact carrier handling your parcel is named in your shipping confirmation email, together with the tracking number.
How to Schedule a Delivery Time / Additional Service?
Standard delivery is to your door during normal carrier hours — no appointment needed. Oversized fixtures (large chandeliers, ceiling fans) may require a signature on delivery; this is noted on the product page. If you need a specific delivery date, a weekend drop-off, or another special arrangement, contact us before dispatch and we’ll request it from the carrier where the service is available.
What Should I Do If There is a Delivery Failure with My Order?
If the carrier can’t complete a delivery (a wrong address, nobody available to sign, a missed appointment), the parcel is usually re-attempted or held at a local pickup point before being routed back to our warehouse.
- Contact us as soon as you notice the failed delivery — while the parcel is still inside the carrier’s network we can arrange reshipment to a corrected address quickly.
- Once a parcel has been returned to our warehouse, reshipment fees and storage rules apply — see the customer-related issues section on our Returns & Exchanges page.
Tip: double-check your address at checkout — it’s the cheapest fix of all.