Welcome to Yivahalo. These Terms & Conditions govern your use of our website and any purchase you make with us. By placing an order or using this site, you agree to them — the short version: treat us fairly and we’ll treat you fairly.
1. About These Terms
This website is operated by the Yivahalo store. These terms apply to every order placed through yivahalo.com. Certain matters are governed by dedicated policies that form part of these terms: our Shipping & Delivery, Returns & Exchanges, Warranty, and Privacy Policy pages. If a dedicated policy says something specific about its own subject, that policy prevails.
2. Eligibility
You can place an order if you are at least 18 years old and the order is for personal, non-commercial use. Trade and interior-designer orders are welcome — message us for trade pricing.
3. Orders and Acceptance
After checkout you receive an order confirmation email with your order number — this confirms we received your order, not yet that it is accepted. Acceptance happens when your parcel is dispatched and you receive the shipping confirmation email. We may decline an order (for example, if an item is mispriced, unavailable, or the address falls outside our delivery coverage) with a full refund of anything paid.
Every fixture is made to order: production starts after your order is confirmed, typically about 10 days, and delivery lands within 25 days. Large orders may need extended production time — we’ll confirm the timeline by email.
4. Prices and Payment
All prices are in U.S. dollars and shown before shipping. Shipping is free on every order. Payment is taken via PayPal at checkout. All payments are processed by PayPal; we never receive or store your card details.
You are responsible for any duties or taxes your customs authority may charge, unless stated otherwise at checkout.
5. Delivery and Risk
We deliver to physical street addresses in the United States (P.O. boxes and APO/FPO addresses can’t be served). Risk of loss passes to you when the parcel is delivered to the address you provided. Please double-check your address — see our Returns & Exchanges page for what happens if delivery fails because of an address issue or a missed appointment. Delivery timelines and our delay compensation terms are on the Shipping & Delivery page.
6. Returns, Refunds and Cancellations
Our guarantees in brief: a 7-day DOA guarantee for items that arrive damaged, incorrect, or incomplete; a 30-day conditional return if you’ve changed your mind; and a cancellation guarantee before an order is processed for shipping. The complete procedures, timelines, and conditions are on the Returns & Exchanges page, which forms part of these terms.
7. Warranty
Every fixture carries a 2-year warranty against manufacturing defects. What’s covered, what’s not, and how to claim are described on the Warranty page.
8. Product Representations
We photograph and describe every fixture as accurately as we can, but colors can vary between screens, and handmade or handwoven elements may differ slightly from piece to piece — that’s part of their character. Dimensions listed on product pages are measured by hand and may vary by a small margin. Integrated LED specifications (wattage, lumens, color temperature) are stated on each product page.
9. Intellectual Property
The Yivahalo name, the LIGHTLAND name, our logo, product photography, and site content are protected. You may not reproduce or reuse them commercially without our written permission. Product descriptions and images are provided for your shopping use only.
10. Accounts and Conduct
You’re responsible for keeping your account credentials secure and for the accuracy of the information you provide. Don’t misuse the site: no scraping at scale, no fraudulent orders, no interference with its operation. We may suspend accounts that abuse the store.
11. Your Privacy
We collect only what’s needed to fulfil your order and never sell your data. How we handle, retain, and protect your information — and how to request deletion — is described in the Privacy Policy.
12. Liability
We stand behind every fixture we ship. Our liability for any order is limited to the amount you paid for that order. We are not liable for indirect losses (for example, consequential damages) to the extent the law allows. Nothing in these terms limits your statutory consumer rights.
13. Disputes
If something goes wrong, talk to us first — message us and we’ll work it out in good faith. Most issues are solved with a replacement, parts, or a refund long before they become disputes. Any matter that can’t be resolved amicably is subject to the applicable law at our place of business.
14. Changes to These Terms
We may update these terms as our store evolves (for example, when new payment methods go live). The date below reflects the current version. Significant changes are announced on this page; your continued use of the site after changes means you accept the updated terms.
Last updated: October 2026
15. Contact
Questions about these terms? Message us — replies within one business day.