Enter your tracking number below to see exactly where your parcel is. You’ll find the number in your shipping confirmation email, and in My Account → Orders. You can track several parcels at once — multi-parcel orders each get their own number.
Track Your Parcel
When Will My Tracking Number Appear?
Every fixture is made to order — for ESG reasons we produce after you buy. Here’s the full journey of your order:
- Days 1–10: production and quality inspection. Your order status in My Account shows “Processing”.
- Around day 10: your parcel ships. You receive a shipping confirmation email with the carrier and tracking number — that’s when tracking goes live.
- Days 10–25: air shipping and customs. Tracking updates at each hub; parcels pause in linehaul between hubs or while clearing customs — that’s normal.
- By day 25: delivery. Large orders may need extra production time; we’ll confirm any revised timeline by email.
Full shipping details are on the Shipping & Delivery page.
What the Tracking Statuses Mean
- Information received — the carrier has registered your label; physical pickup follows shortly.
- In transit — your parcel is moving between hubs. Long gaps between scans are normal on air routes.
- Customs clearance — your parcel is clearing customs. This step can take a few days and usually needs no action from you.
- Out for delivery — the parcel is on the final-mile vehicle today.
- Delivered — done! If it says delivered but you can’t find it, check with household members and building staff first, then message us within 7 days.
My Tracking Hasn’t Updated — Is Something Wrong?
Usually not. Parcels pause in linehaul between hubs or while clearing customs, and ocean-long stretches of an air route can go unscanned for several days. If nothing moves for more than 7 business days, message us — we’ll open an inquiry with the carrier and keep you posted.
If a delay stretches beyond the promised window, our delay compensation terms apply — see the Shipping & Delivery page.
Still Need Help?
Message us with your order number and we’ll locate your parcel for you — replies within one business day.